Catalog Operations Associate

Description

Company Overview:

Stage Front is a cutting edge inventory- management company that is at an exciting stage of growth and innovation. At Stage Front we have developed a platform used by ticket brokers to manage, price and deliver tickets to customers worldwide. Our platform integrates with giants such as StubHub, Ticketmaster and Vivid Seats along with various POS systems and third-party service providers.

Stage Front is a leader in the event ticket sales industry, building tools and creating services to provide end-to-end management throughout the lifecycle of a ticket. Trusted by over 200 members and partners, Stage Front continues to develop new ways to empower our users and take them to the next level. Beginning with our state-of-the-art, cloud-based portal we revolutionized the inventory management sector of the secondary ticketing market. If you are looking for a fast paced environment, with hard working and dedicated coworkers, this may be the place for you!

Job Purpose:

Receive, confirm, and monitor ticket inventory in all formats to ensure they are available for sale and fulfillment. Utilize the inventory management technology and communicate effectively with coworkers and customers regarding the status of an order, including any issues or discrepancies.

Essential Functions:

• Interact with clients to handle service inquiries and problems in a timely, professional, and accurate manner via phone, email, or chat
• Utilize our inventory management technology to process hard stock/digital tickets, sales transactions and create new events.
• Produce reports to ensure quality control /accuracy of all incoming inventory
• Maintain spreadsheets of delayed events by venue using SharePoint
• Focus on multisystem data entry
• Attend and participate in various departmental meetings with feedback and reports on quality assurance service levels, results, and recommendations for process improvements
• Remain abreast of current procedures and changes
• Responsible for mail and package receipt and delivery, including lifting to 20 pounds.

• Responsible for performing other tasks, as assigned.

Attributes:

• Self-motivated and driven with the ability to multitask in a fast paced environment
• Responsible and willing to go above and beyond when needed

• Proficient in Microsoft Office applications

Skills and Experience:

• High performer
• Customer-centric
• Quality focus
• Problem-solving
• Market Knowledge
• Superior written & verbal communication skills
• Information analysis
• Skilled multi-tasking

• Professional presentation

For more information please visit our website- www.stagefront.com